Returns & Refunds

Effective date: 5 September 2026

We want you to love what you ordered. If something isn't right, here's exactly how it works — no fine print surprises.

Our 14-day return policy

You have 14 days from the day your order is delivered to let us know you're returning an item, by emailing contact@antikdress.com. We'll reply with a return authorization and the return address. Please don't send anything back before that — unauthorized returns can't be accepted.
Items must be returned in their original condition: unworn, unaltered, with any tags or labels still attached. Trying a garment on is of course fine.
You pay the return postage. Please use a tracked service — the item is yours until it reaches us.
Custom (made-to-measure) pieces are final sale: once placed, a custom order cannot be cancelled, and the finished gown — sewn to the measurements you gave us at checkout — cannot be returned. Standard-size items (XS–5XL) can always be returned under this policy.
We inspect every return. If an item comes back with signs of wear, missing tags, or other loss of value, we may make a fair deduction from the refund reflecting that loss — we can't accept worn items for a full refund.
Refunds go to your original payment method via Stripe. We issue the refund within 14 days of receiving the return; your bank typically shows it within 5–10 business days after that.

Returns are sent back to our international dispatch facility — we include the exact return address with your return authorisation. Since return postage is international, it's worth comparing carrier rates before you ship.

If something is faulty or not as described

Every gown is handmade and inspected before dispatch. Because each piece is hand-measured and hand-sewn, finished measurements may vary by up to 2–3 cm from the size chart — that is normal for handmade clothing and not a fault. But if we got it wrong — if an item arrives damaged or faulty, doesn't match its description or photographs, or isn't the item you ordered — contact us within 14 days and we'll refund you in full, including your original and return postage. That is the fair thing and, where consumer law applies, the legal one too.

Your statutory rights (UK & EEA consumers)

If you are a consumer in the UK or EEA, the law gives you rights this policy adds to, never replaces:

14-day cancellation: you may cancel your order for any reason within 14 days of delivery. If you cancel under this statutory right, we refund the item price and the original standard delivery charge.
You send the item back within 14 days of cancelling; return postage is yours unless the item is faulty or not as described.
We may deduct from the refund for any diminished value caused by handling beyond what was necessary to check the item — trying it on is fine, wearing it out is not.
Made-to-measure (custom) items are exempt from the statutory cancellation right; standard-size items are not.

Exchanges

We don't offer direct exchanges — with international shipping in both directions, a return-and-reorder is faster and safer for you. If you'd like a different size or gown, return the original for a refund and place a new order.

Questions before you buy? Email contact@antikdress.com — we'd much rather help you choose right than process a return.